Stefan Moritz

Stefan Moritz is a Senior Design Director co-leading McKinsey’s Veryday studio in Stockholm. Stefan brings 20+ years international experience from leadership roles at Global companies, award-winning agencies and as advisor across industries.

As a thought-leader on service design, future of work and innovation he helps organizations to empower employees to deliver stellar customer experience and unlock growth.

Stefan speaks frequently about consumer trends, innovation, service design, human experience design, customer experience, change management, digital transformation and collaboration.

Popular topics:

• The impact of GenAI on the future of work – Shaping human-machine collaboration
• Unlocking innovation and productivity – Trends and drivers for new opportunity
• Mutual value for organizations & customers – Engaging customers and staff in co-design
• From products to services and experiences – Service Design as a proven approach
• How to drive and cultivate emergent change – Better collaborate across functions
• Customer Centric Leadership – How to unclock growth and satisfaction

Stefan has worked with governments, public-sector organizations, and global brands including IKEA, LEGO, Ericsson, Amex, Nordea, Disney and adidas.